Job Description

Job Description

Job Description

The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.

Sales and Guest Engagement:

• Pre-qualify guests for vacation packages based on established criteria.
• Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.
• Utilize company sales methodology to effectively present vacation packages and ownership benefits.

Sales Process Execution:

• Follow proven sales scripts and best practices to achieve conversion targets.
• Overcome objections professionally while maintaining positive guest relationships.
• Document guest interactions and sales activities in company systems.
• Meet or exceed established performance metrics for sales conversion and call quality.

Team Collaboration and Professionalism:

• Maintain positive, professional relationships with guests, team members, and leaders.
• Follow department policies and procedures consistently.
• Contribute to a positive team environment.
• Adapt to changing business needs and scheduling requirements.

Professional Development:

• Complete new hire training and all subsequent skill enhancement training.
• Participate in ongoing coaching and development sessions.
• Apply feedback to enhance sales techniques and guest interactions.

Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:

• Individual contributor role focused on direct sales with high commission potential.
• Responsible for meeting established sales targets and quality metrics.
• No direct supervisory responsibilities.

• Sales experience preferred, particularly in vacation ownership, call center, or marketing environments.
• Experience in commission-based roles preferred.
• Demonstrated track record of meeting or exceeding sales targets preferred.
• Strong verbal communication skills with excellent voice tonality and inflection.
• Fluent verbal and written communication skills in both English and Spanish are required.
• Proficiency with technology including:
• Email and messaging platforms
• Web-based application software
• Multi-monitor computer operations
• Demonstrated ability to:
• Follow structured sales processes
• Handle objections professionally
• Multi-task in a fast-paced environment
• Work independently while contributing to team goals
• Self-motivated with a professionally competitive mindset

At Holiday Inn Club Vacations , we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.

Comprehensive Training : Structured ramp-up period with ongoing coaching and mentorship.
High Earning Potential : Performance-driven commission structure rewards top sellers.
Flexible Work Options : Opportunity to transition to remote work after 90 days.
Career Growth : Advancement opportunities within a dynamic sales environment.
Discounts & Perks : Special IHG hotel discounts plus additional employee benefits.
Financial & Career Benefits :

• Bi-weekly pay & 401K options .
• Comprehensive health, dental, and vision plans .
• Tuition reimbursement & continuing education courses .
• Employee Assistance Program (EAP) .
• Paid Time Off (PTO) .
• Outstanding company culture !

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