Job Description

Role Title: Community Advocate

Program/Team: Community Programs

Location: Open Door Advocacy Associates headquarters: 20 N 29th St, Billings, MT 59101

Mission Impact: This volunteer opportunity plays a vital role in advancing our mission to walk alongside individuals and families in Billings, Montana, who are overwhelmed by systems, crisis, or circumstance – providing advocacy, mentoring, and resource navigation so that no one has to navigate it alone. Whether you're a first-time volunteer or a seasoned changemaker, you are welcome here and your contribution matters.

Responsibilities

• Meet with clients to assess needs, identify goals, and develop individualized plans
• Connect clients with community resources, services, and support programs.
• Assist clients in obtaining and organizing required documentation.
• Make referrals to partner agencies and follow up on outcomes.
• Advocate for clients by communicating with community partners and accompanying clients to appointments when appropriate.
• Encourage and support clients as they work toward self-sufficiency and personal goals.
• Maintain accurate case notes and documentation in CharityTracker.

Preferred Skills & Qualities

• Strong communication and interpersonal skills.
• Ability to listen with empathy, respect, and compassion.
• Commitment to serving individuals from diverse backgrounds and experiences.
• Ability to maintain confidentiality and professional boundaries.
• Strong organizational, time management, and problem-solving skills.
• Basic computer proficiency and willingness to learn CharityTracker.
• Ability to work independently while collaborating with staff and following established processes.
• Experience in helping professions, community outreach, advocacy, education, healthcare, ministry, or related fields is helpful but not required.

Support & Resources

• Volunteer Orientation
• Volunteer Handbook and quick-start guide
• CharityTracker Training
• Ongoing training with supervisors and leadership
• ODAA Resource Library

Impact of the Roles

Community Advocates play a critical role in the mission of ODAA by helping individuals navigate complex systems, access essential resources, and achieve greater stability and independence. Through advocacy and practical support, volunteers help create pathways towards lasting change for those served by ODAA.

Your impact will be celebrated through:

• Volunteer Spotlights, thank-you notes, and milestone celebrations

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